Privacy Policy — ctk999 Bangladesh

This Privacy Policy ("Policy") describes how ctk999 ("ctk999", "we", "us", "our") collects, processes, stores, discloses, and protects personal information obtained from individuals ("you", "Player", "User") who register for or otherwise use the services available at https://ctk999.bet (the "Platform").

ctk999 is committed to handling your personal data responsibly and in accordance with applicable data protection principles. By registering an account on ctk999, accessing the Platform, or using any of its features, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

This Policy should be read alongside the ctk999 Terms & Conditions and Responsible Gaming Policy, which together form the full agreement between you and ctk999 governing your use of the Platform. Where there is any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

ctk999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Where changes are material, we will provide notice on the Platform. Your continued use of ctk999 following any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

The categories of personal data ctk999 may collect from you include, but are not limited to, the following:

ctk999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:

4.1 Payment Service Providers

Your financial data is shared with payment providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks (Visa and Mastercard) — solely to process your deposit and withdrawal transactions. These providers process your data as independent data controllers under their own privacy policies, and ctk999 is not responsible for their data handling practices.

4.2 Identity Verification Partners

To fulfil its KYC obligations, ctk999 may share your identity documents and related information with third-party verification service providers. These providers are contractually bound to process your data only for verification purposes and in accordance with applicable data protection standards.

4.3 Game Content Providers

Technical session data may be shared with ctk999's game content partners — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — to the extent necessary to deliver and log game outcomes for the games you play. These providers do not receive your identity or contact data beyond what is technically required for game delivery.

4.4 Legal and Regulatory Disclosure

ctk999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful authority. ctk999 will not disclose your personal data to such bodies in excess of what is strictly required to comply with the relevant legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ctk999's business, your personal data may be transferred to the relevant successor entity as part of that transaction. Where such a transfer occurs, ctk999 will take reasonable steps to ensure that your privacy rights continue to be protected in accordance with this Policy.

ctk999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents: Retained for the duration of your account plus five (5) years following closure, or longer where required by law.
• Gaming history: Retained for the duration of your account plus three (3) years following closure, to support dispute resolution and responsible gaming monitoring.
• Technical and log data: Retained for up to twelve (12) months from the date of collection, unless a longer retention period is required for security investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to evidence your consent history.

When personal data is no longer required and there is no legal obligation to retain it, ctk999 will securely delete or anonymise that data in accordance with its internal data management procedures.

ctk999 will respond to all data rights requests within a reasonable period, and in any event within thirty (30) days of receipt of a valid request. ctk999 may request proof of your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorised third parties.

ctk999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ctk999 Platform is encrypted using industry-standard SSL/TLS protocols. Connections are established over HTTPS at all times.
• Password Security: Account passwords are stored using one-way cryptographic hashing. ctk999 staff cannot view your plain-text password at any time.
• Access Controls: Access to personal data within ctk999's systems is restricted on a strict need-to-know basis. Staff who have access to personal data are subject to confidentiality obligations.
• Payment Security: Full payment card numbers are never stored on ctk999's servers. Payment processing is handled by certified third-party payment gateways including bKash, Nagad, and card network partners.
• Regular Security Reviews: ctk999 conducts periodic reviews of its information security policies and technical infrastructure to identify and address potential vulnerabilities.

While ctk999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. ctk999 cannot guarantee the absolute security of information transmitted over the internet. You are responsible for maintaining the security of your account credentials and for notifying ctk999 immediately if you suspect any unauthorised access to your account.

ctk999 uses cookies and similar tracking technologies on the Platform to enhance your experience, remember your preferences, and gather analytical information about how the Platform is used. The types of cookies ctk999 may use include:

• Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as user authentication and session management. The Platform cannot function correctly without these cookies.
• Functional Cookies: These cookies allow ctk999 to remember choices you have made (such as language preferences or display settings) and to provide enhanced, personalised features.
• Analytical Cookies: These cookies collect information about how visitors interact with the Platform, including which pages are visited most frequently and whether any error messages are encountered. This information is used to improve the Platform's performance and usability.
• Security Cookies: These cookies support ctk999's fraud detection and account security measures by helping to identify unusual or suspicious activity patterns.

Most web browsers and mobile devices allow you to manage your cookie preferences. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please be aware that disabling certain cookies may affect the functionality of the ctk999 Platform, including your ability to log in and use core features.

The ctk999 Platform may reference or integrate with third-party services, including payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) and game content studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe). ctk999 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ctk999.

ctk999 does not include external hyperlinks to third-party websites within this Platform. Any data sharing with third parties is limited to the operational purposes described in Section 4 of this Policy and is subject to appropriate data protection safeguards.

The ctk999 Platform is strictly intended for adults aged 21 years and above. ctk999 does not knowingly collect personal data from persons under the age of 21. If ctk999 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed and the personal data will be deleted, except where retention is required by law for anti-money laundering or fraud investigation purposes.

If you are a parent or guardian and believe that a person under 21 has registered on ctk999 using your or their personal information, please contact us immediately at [email protected] so that we can take the necessary steps. For more information on our age verification practices, please refer to the Responsible Gaming page.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ctk999 processes your personal data, please contact our support team using the details below. We are available 24/7 on Bangladesh Standard Time (BST, UTC+6) and aim to respond to all privacy-related enquiries promptly.

Email: [email protected]

Telegram: @ctk999support

Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

ctk999 is committed to resolving all privacy concerns fairly and in a timely manner. Where a concern cannot be resolved through direct contact, you may have the right to escalate the matter through applicable legal or regulatory channels available in your jurisdiction.